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A Better Idea!

General Terms & Conditions of Sale

Check Returns

In all cases where we have a check returned for Non Sufficient Funds we will assess a $50.00 fee.

Initial Terms:  Prepayment by check or credit card.  Minimum order: $150 net. Clients ("signer") agree to pay all charges signed for on payment by credit card authorization form.  By signing our authorization form, signer agrees that they are the authorized cardholder and responsible for all charges. All artwork, proofs, or order revision costs additional.

Net 30 Terms

If you are issued credit and you are late paying your invoice, a 1.5% finance charge or the maximum permitted by law may be assessed against all accounts with past due balances. You agree to pay all the company's reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed there under and not paid when due.

Shipping Delays

Customer agrees that it will not hold A Better Idea! accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control such as equipment failure or delivery carrier delays. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall A Better Idea! be liable for any consequential or special damages arising from any delay in delivery. Our on-time percentage is over 99.7%. 

Warranties

A Better Idea! warrants that all goods sold are free of any security interest and will make available to you all transferable warranties made to A Better Idea!   by the manufacturer of the goods. A Better Idea! makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.

Transfer of Ownership of Merchandise

All goods become your property at the time they are accepted by the carrier. All goods are custom imprinted products with the customer customization and are not returnable.

Acceptance

Your submittal of an online order and/or your signature on our Order Acknowledgement is a conditional acceptance by A Better Idea! of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, A Better Idea!  hereby expressly conditions its acceptance of your offer on A Better Idea!' assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and A Better Idea!  agree that any contract hereby entered into has been made and is to be construed to Rhode Island Law.

Sales Tax

A Better Idea! is required by law to collect all applicable sales taxes for the state, counties and cities of Rhode Island. Companies, individuals and organizations who are exempt from sales tax should provide us with their resale certificate by fax to 401-841-5646.

Cancellations and Alterations to Existing Orders

Once an Order Payment Form is approved, we cannot guarantee our ability to make changes or cancellations to an order. A Better Idea! will make every effort to comply with your cancellation request. If you have already signed your Acknowledgment or Order Charge or Payment Form, there will be a minimum charge of $150.00. (NOTE: Rush Orders cannot be cancelled once order form is received.) The charge may be greater depending on how much work was completed by the factory up to the time of cancellation. If artwork was received, all artwork preparation, screens, proofing and art time may be charged.  All costs incurred by A Better Idea! will be the responsibility of the customer. Since we are producing custom printed material per your authorization, once artwork has been approved, you order cannot be cancelled and must be paid for in full.  By signing our payment authorization form you agree to these terms for your order.

Claims, Adjustments and Returns

If there is a question about your order please contact customer service at 1-401-841-5646 within 48 hours of receipt.  Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. Any returns must be approved by our customer service department.  If any problem arises, please call customer service immediately. If necessary we will issue an RMA number (return material authorization) and provide you with a special shipping address. NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RMA#. 

Refund Policy

There are no refunds once your order is printed. If you have approved the artwork for your custom order, your order is in production and cannot be cancelled. You are responsible for the charges you have authorized.  Any refunds are at the sole discretion of A Better Idea.  Phone, faxed, or emailed cancellations are not applicable. All sales are final. 

Rush Orders:  

Rush orders may incur rush charges if needed.  You will be advised of charges before placing order. Once authorization form is received, your order cannot be cancelled unless approved by a manager.  If cancellation of your rush order is approved, the minimum cancellation fee of $150.00 will apply for research, time, artwork and screens. If there is a question about your order please contact customer service at 1-401-841-5646 within one hour of rush order placement.  Please Note:  Rush orders stop all other orders from production and require time and costs to be approved. Please be sure you would like to proceed before signing authorization form. All orders are final and cannot be cancelled.

Setup Charge
Unless otherwise specified, each job requires that we prepare art, create film and a screen or print pad for each color and location of the imprint, plus the adjustment of various machine settings. A setup is the same whether the order is for 20 pieces or 20,000 pieces. The fee is applied per additional color, per additional imprint location if your imprint art includes a logo or trademark unless itís an exact reorder.
Running Charge
Unless otherwise specified, item pricing includes the cost of a single-color imprint in one location. If your order is for more than one color, more than one imprint location or requires a non-standard imprint method; a running charge is applied per additional color, per additional imprint location, per piece.

Overages and Shortages

We try to produce your custom printed order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. Industry standards are +/- 10% over or under ordered quantity. We will discard unacceptable pieces and ship all acceptable pieces.  We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the desired quantity.

Site Pricing

We reserve the right to change prices on the site at anytime. While we make best efforts to keep our site up to date, from time to time actual market conditions may change the price of a product. Pricing on our site is may change monthly depending on in-house availability. We will confirm pricing differences to you before acceptance of order.

A Better Idea!                                                                                                                                          1151 Aquidneck Ave, Suite 498                                                                                                        Middletown, RI 02842

 


 

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